We will dispatch the goods to you as soon as possible after you place your order, normally within 2-3 working days if the goods are in stock. If we are unable to dispatch the goods within that time we will email you as soon as possible to let you know and give you an estimated delivery date. If you are not happy with the estimated delivery date, you can cancel your order and will receive a full refund.
We will always try to deliver your goods within the timeframes advised on our website, but are not responsible for delays as deliveries are outside our control. All delivery timings given refer to normal working days and exclude bank holidays. We will contact you if your delivery is going to be delayed for reasons outside our control, and if you want to, you can cancel your order and receive a refund for the items you haven’t yet received.
We dispatch goods by Royal Mail.
You are responsible for the goods as soon as they are delivered to you. If a parcel is damaged, you should notify us by 15:00 the next working day after the delivery – please email firstname.lastname@example.org quoting your order number.
You won’t have to pay any import duties if you’re in the EU. Orders outside the EU are sent duty paid, so you will have no additional costs to pay before receiving your item.
For other worldwide destinations, your local customs authority may apply import duties and customs clearance charges. In placing your order, you acknowledge that it is your responsibility to pay these charges to the carrier before your package can be delivered to you.
If you return an item to us for a refund, we will refund the amount you paid to us but not any customs charges you paid to the carrier or your local customs authority.